Emergency Management 2.0: Integrating Social Media in Emergency Communications
Social media has changed the way information is communicated and analyzed. Through social media services, individuals can exchange information with large groups of people in real time. Local emergency management agencies should incorporate these tools into their communication plans to effectively communicate with the public and to obtain a better level of situational awareness to aid response and recovery efforts.
The full article ( in pdf format below) by CHHS Law & Policy Analyst R. Sabra Jafarzadeh appeared in the July/August 2011 edition of the Journal of Emergency Management.